Communication and Culture / CLIL (Unit 4)

Câu 1

Choose the expressions that are used to make complaints.

It's a good idea to …
I'm really satisfied with …
I'm angry about …
I appreciate your help with …
I'm afraid there's a problem with …
I want to complain about …
Câu 2

A: Excuse me, __________ the delay in service. We've been waiting for an hour.

B: We are very sorry for the inconvenience.

I'd like to apologise for
I am okay with
I want to complain about
I want to thank you for
Câu 3

A: __________ the dirty room. It hasn't been cleaned properly!

B: I'm sorry. We will have it cleaned immediately.

I'm not sure about
I am satisfied with
I'm angry about
I appreciate your help with
Câu 4

A: Excuse me. I'm afraid there's a problem with the bill. I was overcharged for my meal.

B: __________ Let us correct that for you.

It doesn't matter to me.
We are sorry for the error.
That's not our problem.
This happens all the time.
Câu 5

A: Excuse me. I'm afraid there's a problem with the Wi-Fi. It's not connecting.

B: __________ We will look into the issue right away.

We are sorry for the inconvenience.
We are fine with the Wi-Fi connection.
There is nothing we can do about it.
We don't really understand how it works.
Câu 6

A: Excuse me. We've been waiting for our food for over an hour.

B: __________

We're glad you like our food.
That's wonderful to hear.
We apologise for the delay.
We appreciate your patience.
Câu 7

A: Excuse me. The air conditioning in my room isn't working. It's very hot.

B: __________ We will send a technician right away.

We apologise for the inconvenience.
There's nothing wrong with it.
Thank you for choosing to stay here.
We're glad you're happy with our service.
Câu 8

A: I'm afraid my order was wrong. I asked for no onions, but there are onions on my burger.

B: __________

We apologise for the mistake.
I'm afraid we don't like onions.
You can say that again.
Thank you for understanding.
Câu 9

A: Excuse me. My laundry hasn't been returned yet, and it's been two days.

B: I'm sorry. __________

Thanks for reminding me.
I will check on it immediately.
I hope you're satisfied with our service.
I know it's hard for you.
Câu 10

A: Excuse me. I've been waiting for my food for over an hour.

B: __________ The kitchen is extremely busy tonight.

Sorry. There is nothing we can do about it.
Well, that's very surprising.
Thanks. We appreciate your understanding.
Not at all. We finished it earlier.
Câu 11

A: The noise from the construction next door is driving me crazy!

B: __________ We will speak to the construction crew.

I'm afraid you don't like your room.
Thank you for letting us know.
That's great feedback.
We apologise for the disturbance.
Câu 12

A: I can't believe how bad the traffic is! It's making me late for my meeting!

B: __________ Many people are facing the same issue today.

I don't feel the same way.
I understand your frustration.
Thank you for coming.
That's fantastic to know.
Câu 13

Complete the conversation using the expressions given.

Manager: Good morning, I'm the manager.

Customer: Hi. I bought this shirt yesterday, but when I got home, I noticed it had a tear in it.

Manager: Let me take a look.

Customer:

Manager: I apologise for the inconvenience. Would you like to exchange it for a new one or get a refund?

Customer: I'd like to exchange it, please.

Manager: I'll get a new shirt for you right away.

Customer: Thank you.

Manager: Here's the new shirt. We apologise again for the inconvenience. Is there anything else I can help you with?

Customer: Thank you for your help.

Manager: You're welcome. Have a great day!

Here it is.How can I assist you today?Absolutely.I'm very sorry about that.No, that's all.

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Câu 14

Complete the conversation using the expressions given.

Customer: Excuse me, could I speak to the manager, please?

Waiter: Of course. I'll get the manager for you right away.

Manager: Good evening, I'm the manager. How can I assist you today?

Customer: Good evening. my meal. I ordered the steak medium rare, but it came out well done.

Manager: I'm very sorry to hear that. your table number or show me the dish?

Customer: I'm at table 5, and here is the steak.

Manager: Thank you for showing me. the mistake. Let me have the kitchen prepare a new steak for you right away.

Customer: Thank you. that.

Manager: You're welcome. to let us know if there's anything else we can do to make your dining experience more enjoyable.

Could you please let me knowI apologise forI would appreciatePlease don't hesitateI'm afraid I have a complaint about

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Câu 15

Write letters a – f in the blanks 1 – 5 to complete the conversation. There's ONE extra letter.

Sam: Hey, have you noticed how bad the traffic has been lately?

Amy: Oh, absolutely. (1)

Sam: I know, right? It took me an extra 30 minutes just to get to the office yesterday.

Amy: Same here. (2)

Sam: Yeah, and it seems like they're not making any progress. (3)

Amy: Exactly! And the worst part is that it doesn't look like it's going to get better anytime soon.

Sam: (4) I wish the city would at least provide better updates or a timeline for when it will be finished.

Amy: Totally. I've even started leaving the house earlier, but it doesn't seem to help much.

Sam: Me too. (5)

Câu 16

Read the text and match the underlined words with their meanings.

Câu 17

Read the text again and complete each sentence with 1 - 2 words or a number from the text.

The earliest cities appeared around ten thousand years ago in areas with land near rivers.

Câu 18

Read the text again and complete each sentence with 1 - 2 words or a number from the text.

Cities offered people , education, and employment opportunities.

Câu 19

Read the text again and complete each sentence with 1 - 2 words or a number from the text.

The was the main reason for urbanisation in the 1800s.

Câu 20

Read the text again and complete each sentence with 1 - 2 words or a number from the text.

Experts think of the world's population will live in cities by 2050.

Câu 21

Read the text again and complete each sentence with 1 - 2 words or a number from the text.

By the year 2030, it is predicted that there will be cities with over 10 million people.