Problem 1: Hello. This is Mark Kelly. I just had a maintenance service for my car at your repair shop yesterday. And I took it back this morning. But the engine is not working properly again, and so does the brake. I feel really disappointed. What should I do now? Problem 2: Hi. This is Kate Wright. I have an appointment for health check with Dr. Clare at 10 a.m. tomorrow. But something urgent came up and I need to leave for a business trip to Sydney early tomorrow morning. Is it possible to rearrange my appointment? Problem 3: Hi. This is Jacob Duncan. I ordered a photocopier from your company last Sunday. Your staff told me it took four days to deliver. Five days has gone by since the order date, but I have not received it yet. Can you tell me how long I have to wait? Again, this is Jacob and my order number is 217P. Problem 4: Hi, this is White Young. I bought a hair dryer from your shop last Sunday, and I just made use of it this morning. But it made awful noise. Could you let me know what I should do Chọn 1 chủ đề và đưa ra giải pháp. Giúp mình vs ạ

LINSAY, 13: What I really like about school is being with my friends during the breaks. But classes are fun and interesting too. For example, Music isn’t difficult at all. I just don’t like French so much because I don’t understand it.

I’m very keen on sports too - I'm part of the school’s basketball team. I started playing three years ago. Of course there are things I don’t like. Some rules are very strict: we can’t take our mobiles to school. I think we could take them to class if they were switched off.

STEVE, 12: Every morning when I wake up I feel bad, because I must go to school. Lessons are boring and I can't concentrate in class. My classmates are always talking. And some students call me names just because I’m very short. I also hate it when teachers give me lots of homework.

I never have lunch at school. It's a good thing that I don’t have classes in the afternoon because the food is horrible.

ADAM, 14: The best thing about my school is our school library. There is an area where you can just sit and read quietly or do your homework.

I’m good at all of my subjects, except Physics. I never do well in it. My favorite subject is English. I like the songs we listen to in class. I have English on Mondays, Tuesdays and Fridays. I also have P.E. During the breaks I always go to the sports field to play football with my friends.

We must wear a school uniform every day. I think it’s a good thing but most students don’t like it very much.

Complete the sentences according to the text (1 m)

13. French is .................................................................................................. for Lindsay.

14. Steve has lunch at home because he only has classes .................................................

15. Adam has English classes......................................................................times a week.

16. Adam is a good student but he is bad at ......................................................................

Write True (T) or False (F) (1 m)

17. Lindsay thinks her lessons are boring. _______

18. Lindsay can use her mobile phone in class. _______

19. Steve doesn’t like the canteen food. _______

20. There are no rules in Adam’s school. _______

Read the passage then answer the questions below.

All holidays are wonderful for school children and of course for me, too I like spending my holidays in the countryside. It is lucky my grandparents are living in a small village, not very far from my city. So, I usually go there by bicycle. Taking a leisurely bicycle trip to the countryside is the best way of recreation. I have a good time staying with my grandparents during my holidays. I always feel healthier when I come back to my city for my school work.

1. What do school children think of their holidays?

2. Where does the writer like spending his holidays?

3. Does the writer's grandparents live far from the city?

4. What is the best way of recreation?

5. How does the writer feel after his holidays in the countryside?

Read and write short answers:

My name is Linh.I come from a small and quiet village in the countryside near Cambodia.Now I'm living with my uncle in An Giang Provice.My new home is near my school.And I feel happy living with my uncle's family.My two cousins and I go to the same school.They are very nice and kind to me.

1.Where does Linh come from?

2.Where is she living now?

3.Who does she live with?

4.How does she feel in her new home?

5.What are her cousins like?

Choose the letter A, B, C or D to complete the passage below

Home is place where I feel heaven and my parents are the reason __________ (11) it. We, as a family have spent the best times of life. Only when we are at home, we feel happy. Both my father __________ (12) mother are working. __________ (13), we find time to share our daily experiences. My mother __________ (14) extra care to prepare the most delicious food I like and she is my best friend. My father has always been my best companion and I would say he is my mentor. Without my parents, I __________ (15) what I am today. I love my parents very much and we always wish to be the lovable family as we are now, ever.

Question 15:

Choose the letter A, B, C or D to complete the passage below

Home is place where I feel heaven and my parents are the reason __________ (11) it. We, as a family have spent the best times of life. Only when we are at home, we feel happy. Both my father __________ (12) mother are working. __________ (13), we find time to share our daily experiences. My mother __________ (14) extra care to prepare the most delicious food I like and she is my best friend. My father has always been my best companion and I would say he is my mentor. Without my parents, I __________ (15) what I am today. I love my parents very much and we always wish to be the lovable family as we are now, ever.

Question 14:

Choose the letter A, B, C or D to complete the passage below

Home is place where I feel heaven and my parents are the reason __________ (11) it. We, as a family have spent the best times of life. Only when we are at home, we feel happy. Both my father __________ (12) mother are working. __________ (13), we find time to share our daily experiences. My mother __________ (14) extra care to prepare the most delicious food I like and she is my best friend. My father has always been my best companion and I would say he is my mentor. Without my parents, I __________ (15) what I am today. I love my parents very much and we always wish to be the lovable family as we are now, ever.

Question 13:

Choose the letter A, B, C or D to complete the passage below

Home is place where I feel heaven and my parents are the reason __________ (11) it. We, as a family have spent the best times of life. Only when we are at home, we feel happy. Both my father __________ (12) mother are working. __________ (13), we find time to share our daily experiences. My mother __________ (14) extra care to prepare the most delicious food I like and she is my best friend. My father has always been my best companion and I would say he is my mentor. Without my parents, I __________ (15) what I am today. I love my parents very much and we always wish to be the lovable family as we are now, ever.

Question 12: