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Listen and choose from the list how each speaker felt in certain situations. Use the letters only once. There are two extra letters you do not need to use.
A. Surprised
B. Disappointed
C. Disgusted
D. Angry
E. Energetic
F. Relaxed
G. Embarrassed
Alice:
James:
Bill:
Elizabeth:
Connor:
Lucy: Excuse me, I'd like to _________ these dresses. Can you tell me where the fitting room is?
Angie: Yes, it's over here, ma'am.
You _________ have a receipt to return this item, or we won't be able to help you.
Maria is extremely excited _________ she has just won the music competition.
Henry was _________ and shook like a leaf when he heard a sound inside his house.
The customer wants this dress in a bigger size, but we don't have that in stock here. – Really? I _________ the manager of the other store.
In the past, I _________ play the guitar and sing at the same time.
This hotel has amazing service at a reasonable price. It offers good _________ for money.
Emma: I'm feeling really down today. I lost the ring my mum gave me.
Diana: _________. I'm sure you will find it again some day.
She was _________ when I told her my mother had passed away, and she comforted me until I stopped crying.
Listening to music before my presentation helps me feel at ease.
Their marketing campaign was a huge success and boosted the sales quickly.
Write the correct form of the words in brackets.
She accepted the invitation because she loves spending time with her friends. (happy)
The shop was very helpful as she helped me find the perfect gift for my friend. (assist)
He felt when he saw his family again after a long time. (emotion)
You have to buy the tickets because Joshua and Jamie have already booked them for us.
They will have a staff meeting. They have already made plans for this.
Julia is smiling ear to ear, and she's humming her favourite song – she mustn't be happy about something.
a. Sara: That's frustrating! Is it too big or just bad quality?
b. Tom: Both! It doesn't fit well, and the material feels cheap. I'm returning it.
c. Tom: I bought that new phone case online, but it's nothing like the picture.
a. Lily: I can't believe my phone broke again! I'm so angry!
b. Anna: Again? What happened this time?
c. Anna: That's so annoying! Maybe it's time for you to get a new one.
d. Lily: I couldn't use the power button. And I only got it fixed three months ago!
a. Mark: Exactly! They don't always tell the truth because they want to make money.
b. Jake: And sometimes, they don't even use the products themselves.
c. Mark: That's true. I wish they would try the products and be honest.
d. Mark: Do you trust what influencers say about the products they promote?
e. Jake: Not really. Most of them are just paid to promote stuff, even if it's not good.
Brand loyalty is when people keep (1) _________ products from the same brand over and over again. This happens because they trust the brand and feel happy with its products or services. For example, (2) _________ a person likes a particular brand of shoes because they are comfortable and last a long time, they will buy from that brand again. This loyalty is also created when a brand (3) _________ good customer service or a good experience.
For businesses, brand loyalty is very important. Loyal customers are more likely to buy again, which helps the company grow. They are also more likely to tell their friends about the brand, which brings in new customers. Additionally, loyal customers are often not as worried about higher prices, (4) _________ companies can keep prices stable. In the long run, brand loyalty helps companies stay strong and successful in a (5) _________ market.
1. Stress is a feeling we get when we face difficult situations. It's our body's natural response to pressure, and it can happen when we feel worried about something. Stress can be caused by work, school, relationships, or even small everyday problems. When we are stressed, our body releases hormones like cortisol, which makes us feel anxious or tired.
2. While stress is a normal part of life, it can be harmful if it lasts for a long time. Chronic stress can affect our health by making us feel anxious, giving us headaches, or even causing sleep problems. It's important to manage stress so it doesn't take control of our lives.
3. To manage stress, you can try a few simple techniques. “Taking deep breaths, exercising or talking to a friend are great ways to relieve stress. It's also a good idea to make time for the things you enjoy as they'll help you more relaxed,” said Dr. Bernard. By taking small steps to relax, you can feel more in control and less overwhelmed by stress.
Which is the best title for the passage?
The word anxious in paragraph 1 is closest in meaning to __________.
What does the author use to show the techniques to deal with stress?
Which of the following is NOT mentioned in the passage as a way to manage stress?
Which of the following is NOT true according to the passage?
Emily / be / able / play / violin / well / if / she / keep / practise / every day.
Because / its / rarity, / pinapples / be / status symbols / 18th century.
Beethoven / could / compose / music / even when / he / lose / his hearing / 1798.
Rewrite the sentences and keep them the same meaning as the first one. No more than FOUR WORDS in the blank.
The shoes were in the wrong size, so he went to the store to return them.
→ in the wrong size, he went to the store to return them.
We will probably get a promotion next month.
→ We next month.
It's a good idea for Fred to stay calm before coming on stage.
→ Fred before coming on stage.